Barnsley Hospital Charity is committed to protecting and respecting your privacy.
This policy tells you what information we collect, what we do with it, how we will keep it secure and who it might be shared with. We offer a wide range of services, and this policy applies when you:
- Use our website
- Donate to us
- Support us (for example when you fundraise for us or participate in one of our events)
Who are we?
Barnsley Hospital Charity (BHC) is a registered charity (No. 1058037) based at Barnsley Hospital, and operates to support the care and needs of Barnsley Hospital patients, and their families. Barnsley Hospital strives to provide the highest level of care using the funding it receives from the central government to the local community and surrounding area. These include emergency department services, outpatient clinics, inpatient services, and maternity and children’s services. However, there are always ways in which we can provide little extras to go that extra mile for our patients.
This privacy notice explains how Barnsley Hospital Charity use personal information.
Barnsley Hospital NHS Foundation Trust are the registered as Data Controllers, which means the Trust decides how, when and why your personal data will be used. Barnsley Hospital Charity are the Data Processors.
How do we collect information from you?
We gather information about you when you use our website or interact with us, for example when you contact us about fundraising activities or events, or sign up to receive news and events updates. We also collect information from you when you make a donation, sign up to an event or organise your own fundraising event on behalf of the charity
We need to collect certain information from you in order to process gift aid. If you do not provide your information to us, this may mean that we are unable to fully process your donation or Thank you for your support.
What type of information do we collect?
The personal information we collect from you may include your name, address, telephone number and email address. All website analytical data we receive is anonymised.
If you make a donation online, your card information is not held by us – it is collected by a separate company who are our third-party payment processors. They are committed to the secure online capture and processing of card transactions. The card information will only be used to process the payment.
Similarly, if you sign up to our lottery, your details are collected by a third party who runs the scheme on our behalf, and follows our strict security policies. More information about these third-party organisations can be found in the section ‘Who has access to your information?’.
How is your information used?
We may use your information to:
- Handle a donation that you have made
- Ensure monies donated are directed into the correct funds which correspond to the donors wishes
- Provide you with information and support for charity organised events you participate in, for example, Charity Fun Days, Celebration Events
- Provide you with information and support for our chosen third party events tha you have chosen to participate in, for example Skydives or Organised Runs and marathons.
- Provide you with information and support for activities or fundraising events that you are organising
- Carry out our obligations arising from any contracts entered into by you and us
- Deal with entries into a competition
- Keep you updated with information which may be of interest, including campaigns, appeals, events and newsletters
- Let you know about any changes to our services
We regularly review how long we hold onto your personal information. We are required to hold some types of information to fulfil our legal obligations (for example for the collection of financial information and gift aid). However, we will only ever hold your personal information on our systems for as long as necessary (or as long as set out in any contract you hold with us).
We will only ever use your information for the purpose we told you when you originally provided it.
The legal basis that we rely on for processing your information will depend on the circumstances in which it is being collected and used. However, in most cases, it will fall into one of the following categories:
- Where you have provided your consent for us to use your data in the way that we have explained. For example, we will always ask consent before sending you e-mails about our work (i.e. the newsletter)
- Where we need to process your information to carry out our legal obligations, such as processing gift aid
- Where the processing is necessary to carry out the performance of a contract,such as processing a donation
- Where we have a legitimate reason to process your information in order to continue to support the care and needs of Barnsley Hospital patients, and their families. This includes providing you with information that we feel would be of interest to you, would be reasonably expected, and not intrusive. For example, if you have recently participated in our Rainbow Dash, we may feel that you would be interested in a similar event in the future. We may, therefore, send this information to you by post, or contact you by telephone. You can ask us to stop providing you with this information at any time, and we have explained more about legitimate interests below.
- Broadly speaking, legitimate interests means we may process your personal information where we have a genuine and legitimate reason, and are not harming any of your rights or interests.
- When we process your information for our legitimate interests, we will always consider and balanceany potential impact on your rights. As such, we will never use your information for activities where our interests are overridden by the impact on you.
- It is always your choice whether you want to receive information from us, and you can opt-out at any time by contacting us using the details in the ‘Your Choices’ section of this policy.
Who has access to your information?
We will never sell or rent your information to third parties (for example another charity). We will never share your information with third parties for marketing purposes.
Third-party data processors working on our behalf: We may pass your information to a third party who works on our behalf to provide you with services. For example, so that we can send you email newsletters, we have to pass your name and email address onto an email software company which specialises in sending email newsletters. When we use these organisations, we provide them with only the personal information that is necessary to deliver the service. Likewise, we have contracts in place that means they must keep your information secure and not use it for their own marketing purposes. We may, however, be required to release your information due to a court order, or for the purposes of the prevention of fraud or other crime.
When you make a donation, it will be processed by a third-party payment processor, who specialises in the online gathering and processing of card transactions. If you have any questions regarding secure transactions, please contact us.
You have full control over whether or not you wish to receive information from us. On the form on which we collect your information, you can tick the relevant boxes to choose whether you want to receive marketing communications from us (such as newsletters or event updates). We will always tell you why and how the information will be used.
We will never contact you for marketing purposes by email, telephone or post if you have told us that you don’t want to be contacted. You may change your marketing choices at any time by:
- Emailing us: firstname.lastname@example.org
- Telephoning us:01226 431650
- Writing to us: Barnsley Hospital Charity, Barnsley Hospital, Gawber Road, Barnsley S75 2EP
Alternatively, if you have received a newsletter or campaign email, simply click ‘Unsubscribe’ at the bottom of the email.
You also have the right to object to other processing that we may carry out. You can do this by writing, e-mailing or telephoning us using the details provided at the top of this page. However, please bear in mind that this may affect our ability to carry out tasks for your benefit. For example, if you object to us processing your information with regard to a donation, we may not be able to Thank you for your support.
Accessing and updating your information, or finding out more
Data Subjects Rights
Under the General Data Protection Regulations and Data Protection Legislation, you have the following rights:
- The right to request a copy of your personal data which the Charity holds about you:
Other Information Right Requests
Right to be informed
We must be completely transparent with you by providing information ‘in a concise, transparent, intelligible and easily accessible form, using clear and plain language’. Our privacy notice is one of the ways we try and let you know how data is handled.
Right to rectification
You have the right without undue delay to request the rectification or updating of inaccurate personal data.
Right to restrict processing
You can ask for there to be a restriction of processing such as where the accuracy of the personal data is contested. This means that we may only store the personal data and not further process it except in limited circumstances
Right to object
You can object to certain types of processing such as direct marketing.
Right to data portability
Where personal data is processed on the basis of consent and by automated means, you have the right to have your personal data transmitted directly from one data controller to another where this is technically possible.
Right to erasure or ‘right to be forgotten’
You can request the erasure of their personal data including when:
(i) the personal data is no longer necessary in relation to the purposes for which they were collected
(ii) you no longer provide your consent, or
(iii) you object to the processing.
Make a request under your ‘Information Rights’
Freedom of Information
The Freedom of information Act 2000 provides any person with the right to obtain information held by BHNFT, subject to a number of exemptions.
Further information on the Freedom of Information Act and Making a Request
How we protect your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is sent over a secure web connection.
Although any other information will be sent by a secure connection, information sent over the internet can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Making a complaint
You have the right to make a complaint about how we (or any third parties) use your personal data. As a local charity, we encourage people to come forward with any suggestions and queries, and welcome people challenging us if they feel that the use of their information is unfair, misleading or inappropriate. You can contact us by using the details at the top of this policy.
You also have the right to make a complaint directly to the supervisory authority, which is the ICO. They can be contacted by telephone on 0303 123 1113. Alternatively, please visit their website: https://ico.org.uk/concerns
Links to other websites
We may analyse your personal information to create a picture of your interests and preferences, alongside a history of your relationship with the charity. Profiling can help us target our resources more effectively by gaining an insight into the background of our supporters. We may then use this information to contact you with information that you may find relevant, as discussed in the section ‘How is your information used?’. We may make use of additional information about you when it is available from external sources to help us do this effectively, such as from Companies House, public registers, magazines and newspapers. We may also use your personal information to detect and reduce fraud and credit risk.
16 or under
We are committed to protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission whenever you provide us with personal information.
Reviewing this policy
We regularly review this policy to ensure it reflects how we use and handle your information, and was last updated in May 2018. We may, from time to time, change this policy, so please check this page occasionally to ensure that you’re happy with any changes.